Image

FREQUENTLY ASKED QUESTIONS

This page will be updated regularly. Please check back later if your question was not answered, or hit us up on our Facebook page. We try to get back to every message we receive on there, so please be patient if your question is not answered straight away.

General

Where and when is Spin Off 2018?
Spin Off 2018 will be held at Wayville Showgrounds on 20 July 2018.

WHEN DOES SPIN OFF 2018 START AND FINISH?
GATES OPEN AT 12:00 PM WITH THE FIRST BAND TAKING TO THE STAGE VERY SOON AFTER, AND THE EVENT CLOSES AT 12:00 AM. A FULL TIMETABLE WILL BE RELEASED CLOSER TO THE EVENT.

Is Spin Off 2018 all ages?
Yes, Spin Off is a licensed all ages event, however we do recommend 16+.

If you are under 15 years old or younger, we are still more than happy for you to come along, but you MUST be accompanied by a parent or guardian over the age of 18. Your ID will be checked to ensure you are over 16 years of age. It’s also best to ensure:

  • You come with a good group of friends
  • Set up meeting points at the start of the day
  • Look after each other (very important!)

What if it rains?
Spin Off will be taking place in the Jubilee Pavilion, so is 100% water proof! There will also be an outdoor area if you need to take a breather. You shouldn’t need to bring any wet weather clothing.

Do I Need ID?
Yes, all attendees MUST bring valid ID to gain entry to Spin Off 2018. This isn’t just a ticketing requirement, it’s a legal requirement. Even with a valid ticket, you will not be admitted without ID. Please be advised that Spin Off is an All Ages Event. However a valid ID will be required for everyone.

The following types of ID will be accepted:

  • Current Driver’s License or Learner’s Permit
  • Current Proof of Age card
  • Current Passport

If you are under the age of 18, a student card can be accepted to verify your age but ONLY if it has your date of birth on it.

What if I lose my ID before Spin Off 2018?
Get it replaced ASAP. You must have valid ID to enter the festival.

Can I leave Spin Off and come back in later on?
No. There are no pass outs at Spin Off, so make sure you bring in everything you’ll need for the day (including a jumper for when the sun goes down!). Don’t forget – we do offer cloakroom services for those who don’t want to carry everything with them all day.

Can I bring a water bottle with me?
We are more than happy for you to bring a sealed or empty water bottle to Spin Off.

We offer free water stations across the festival site for you to fill up your bottles throughout the day.

Please note; soft drink, juice, milk, energy drinks, flavoured water, sports water or glass bottles are not permitted to be brought into the festival.

Lost property
The Merch tent/Information booth is the place to go to hand in a lost item you’ve found at the event, or to see if someone has handed in an item lost by you or a friend.

Items not collected at the end of the night will be retained by the event organisers for 2 weeks after the event, after which time they will be discarded or donated to charity.

Please email info@fivefourentertainment.com.au if you have lost something.

Cloak room

A CLOAK ROOM WILL BE RUNNING FOR THE DURATION OF THE EVENT. YOU CAN CHECK IN ITEMS FOR A FEE OF $5.

ITEMS NOT COLLECTED AT THE END OF THE NIGHT WILL BE RETAINED BY THE SPIN OFF ORGANISERS FOR TWO (2) WEEKS AFTER THE EVENT, AFTER WHICH TIME THEY WILL BE DISCARDED OR DONATED TO CHARITY.

PLEASE EMAIL INFO@FIVEFOURENTERTAINMENT.COM.AU IF YOU HAVE LOST SOMETHING.

Ticket Information

How can I buy tickets?
Tickets are on sale right now through Ticketmaster.

Hard copy tickets will also be made available soon.

How much do tickets cost?
Early Bird (sold out)
Presale (sold out)
General Admission ($89.00 + $7.29 booking fee = $96.29 total)

Why did I have to supply my name and date of birth?
All tickets have the attendee’s name and date of birth printed on them. The name of the attendee does not need to match the name on the ticket, however ID will be checked upon entry to verify the attendee’s age.

If I can’t make it, can I get a refund?
TICKETS TO SPIN OFF 2018 ARE NON-REFUNDABLE. TICKETMASTER PROVIDES A RESALE SERVICE VIA HTTP://RESALE.TICKETMASTER.COM.AU/

IF THE EVENT IS CANCELLED A REFUND WILL BE PROCESSED. DON’T WORRY, YOU WILL BE CONTACTED WITH INSTRUCTIONS ON WHAT TO DO IF THIS HAPPENS.

What if I lose my ticket before Spin Off 2018?
If you purchased your ticket via Ticketmaster, you, and everyone listed on the ticket, will have to go to a special line when you get to Spin Off. There will be a nice and friendly ticketing customer service representative who can help you but they will be busy, so it may take some time. You will have to have photo ID with your name and date of birth.

If you purchased a hard copy ticket, we’re afraid that we cannot replace your lost ticket and you will need to purchase a new ticket from the event box office (unless the event is sold out).

Alcohol and Drug Policies

Can I bring alcohol and / or drugs into Spin Off 2018?
No BYO alcohol is permitted into Spin Off and we have a zero tolerance policy on drugs. Security will be checking all bags and containers at the entrance and any alcohol found will be confiscated. Discovery of drugs will be reported to police.

If you are over 18:
If you purchased any type of ticket to Spin Off  and you’re over 18 and you would like to access the bar – YOU NEED TO BRING VALID PHOTO ID.

Valid photo ID includes one of the following:

  • Current Driver’s License or Learner’s Permit
  • Current Proof of Age card
  • Current Passport

If you are under 18:
We’re sorry, but you will not be allowed to access the bar areas at Spin Off 2018.

What is Spin Off’s drug policy?
Spin Off has a no tolerance policy regarding the use of illicit substances.

Police sniffer dogs are not uncommon at events of this type, so to ensure you won’t miss out on any of the fun don’t bring anything illegal.

All ages info

Is Spin Off 2018 all ages?
Yes, Spin Off is a licensed all ages event, however we do recommend 16+.

Your ID will be checked to ensure you are 16 years of age or older. If you are 15 years old or younger, we are more than happy for you to come along, but you MUST be accompanied by a parent or guardian over the age of 18. It’s also best to ensure:

  • You come with a good group of friends
  • Set up meeting points at the start of the day
  • Look after each other (very important!)

Are under 18s allowed into bars or licensed areas?
No.

Do kids get in free or is there a discount for kids?
No, all attendees must have a valid ticket.

Who can accompany me if I am under 16?
IDEALLY A PARENT OR LEGAL GUARDIAN SHOULD BE ATTENDING THE FESTIVAL WITH YOU, HOWEVER IF YOU HAVE A SISTER, BROTHER, COUSIN OR CLOSE FAMILY FRIEND ATTENDING THE EVENT, THEY CAN ACCOMPANY YOU BUT ONLY IF THEY ARE OVER 18.

WE RECOMMEND ADULTS ARE RESPONSIBLE FOR NO MORE THAN

Food & Drink

What can I get to eat at Spin Off?
Spin Off will have a diverse selection of food truck options to give you the sustenance you need to make it through until the end of the night. A list of food vendors will be made available closer to the event.

What if I have special dietary requirements?
While we try to cater to as many diets as possible, we recommend you play it safe and bring along some snacks to get you through incase our food vans can’t meet your needs.

Image